KANG Fu Acupuncture & Herbal

If I could give this place zero stars I would. Service was okay for acupuncture I have went to several other places and would not recommend coming here. Timer went off and I waited for a while before someone came in. Which was an issue. Scheduling issues, dis function in the whole business is obvious that this place has gone down hill. I went here due to the reviews but warning new coming clients avoid this place. The interaction between the owner was below acceptable.

I'm absolutely in love with the couple that runs this establishment. They really know their stuff and they learned and practiced in China, which is the real deal. I appreciate how they simulate the needles about halfway through my session, which I didn't know about since my previous acupuncturist never did that. It may not be a super posh and updated place, but don't judge a book by its cover! People of left negative reviews about Frank, but he's a good guy. He's just a very direst person, which I appreciate, but not all do.

I've been a patient since 2018 off and on. They are so caring, and go beyond expectations to meet your health needs. I had some issues with my insurance and Frank has stepped in to talk with them more than once after I clearly explain who I got approval from and give him my contacts. Getting the best certified Accupuncture is easy when you put your trust in Kang Fu Center. Hidden Gem tucked in across from Walnut Creek library. I highly recommend them. Just saw today 4/22/21 and feel so much better.

I have had great experiences here. I have been late before management was accommodating telling me to "get there when I could." I've found the family warm and polite, and the massage and acupuncture has helped my pain. I have been to two other practices before. I have never felt rushed here, they take their time and pinpoint trouble spots wherever I have them.

I'm giving Kang Fu Acupuncture 0 star. I canceled my appointment because of Covid 19, the whole California is in lockdown and a guy name Frank called me yelling at me why I canceled my appointment. He didn't even give me a chance to explain and he continued to yell at me. When I told Frank to stop yelling at me, he yelled at me louder. He's very rude, no manners and unprofessional.

He even brag that if I'm going to complain to remember that his name is Frank. I don't recommend this place, the clients don't deserve to be treated like this. Please read the reviews about Frank before you book your appointments.

Absolutely would not recommend they say they've been there since 1988 I would believe that was the last time the place was painted it was dirty the fish tank in the waiting room was cloudy and nasty The treatment Table was so old all of the give was gone from the padding not to mention it is slightly inverted or maybe it was just the pillows they put under your legs makes it so all of your body weight rest directly on your sternum so beyond uncomfortable it's been a couple of hours and my Chest still hurts they seemed much more interested in trying to treat the acne I had on my back then actually treating my back pain I just canceled the follow up appointment I had with them and will be trying to find somewhere else I haven't completely written off acupuncture but if they're all like this I have no idea how anybody would fall for the stuff So apparently this struck a nerve Frank thought it appropriate to call and yell at me until I started demanding information on the licensing board and how to contact them

Last week, I spoke with Dr. Cai over the phone and she was quite pleasant to converse with. I told her of my insurance referral/approval, health concern, and sought an available appointment time. She explained to me what steps would be for the 1st appointment and what to expect to follow. I was really looking forward to this consultation, but unfortunately I was very ill I needed to reschedule.

I called to notify the office regarding my reschedule and spoke with someone named Frank. This one star goes to his customer service. Frank is very rude. It is unfortunate that an individual like him has to have direct contact with patients/clients. My experience with him started a few weeks ago when I 1st called the office to arrange an appointment.

My referral from my doctor was approved, and Frank reaches out to me. Oddly, he had me call my insurance group to notify them of my referral. As a healthcare provider, I thought that was bizarre, yet I complied with his request (for a patient to be the liaison between office and indurance). When I called my insurance group, they to explained it was also peculiar that he asked me as a patient to reach out to the insurance group and that they would be in touch with Dr. Cai's office.

I then heard back from Frank, explaining that the type of insurance I have would only reimburse the office a very small amount. Therefore it is not worth it for the office to take me as a patient. I would simply be a "community it favor that the business is required to do". Regardless of reimbursement, it is u just for him to deny me as a patient.

He then continued to promote his mother's acupuncture business offering" a good deal".I was not interested and I found his actions very rude and conniving. So, that is when I decided to call the office again on a different date hoping to speak with someone else. Luckily that is when I spoke with doctor Cai herself. She was very kind and happy to accommodate me as a new patient regardless of what the reimbursement would be. Unfortunately, when I had to call and reschedule, it was Frank I spoke with again only to encounter a very uncomfortable, insulting, and rude phone experience.

I don't feel good about coming back to this office simply because of the unnecesaary rudeness from the office personnel, Frank. I would prefer to seek treatment from a holistic care provider where the care begins at the forefront, including from its ancillary staff. Dr. Cai, please take this information into consideration as you evaluate the efficacy of Frank's client/patient care communication. update: again, another example of lack of communication regarding the comment left from the aforementioned. Frank states I hung up, which indeed occurred after multiple attempts of trying to explain over the phone I was ill and needed to reschedule.

And yet, as seen in his comment, he didnt realize until the original appointment itself, that I could not make it. Perfect example of how he does not listen and is instead overbearing and rude. No, thank you.

I represent several clients who have treated at this clinic. Every one of them gives a glowing review of the staff and the treatment received there. I highly recommend Kang Fu for acupuncture treatment

I am so impressed by Kang Fu Acupuncture. I have been seeing them for 9 months and they have helped my arthritis pain so much. They are amazing by the time I walk out of their office I feel like a thousand bucks. I find myself being more energetic and capable of exercising more. It has given me a better lookout on life. Thank you for doing such a remarkable job! Melanie R.

Excellent place, excellent products. Truly helped after 1st visit

I still can't believe this practice resolved an extremely painful issue that ruled my life for over half a year. Dr. Cai is extremely accomplished & knowledgable - she just has a sense for the best way to treat any illness that the client presents to her. I had another doctor there as well and she is also very knowledgable and skilled. It's not a fancy office - the impressive stuff comes in the treatments. Kang Fu gave me my life back. Bonus - they greatly reduce anxiety as well - not just physical pain/health issues.

My heart rate & blood pressure always dropped to pristine levels for a few days following treatment sessions - a lovely benefit. I can't recommend this place enough. As for language issues mentioned in another review - there can be fleeting blips but not to the extent that the doctor doesn't fully understand what you need. As far as modesty - they were dealing with my unclothed body the whole time - that's a fact in acupuncture (depending on location of injury/illness) - they provide covering for your bits once you're on the table. They're doctors - they look at the body like a mechanic looks at a car - it's professional and appropriate.

This place is amazing! Excellent deep massages that started helping after my first visit. I drive 45min just to come here and cross a bridge. I am so glad I went off of previous reviews when selecting a place to go. I do acupuncture and acupressure massage with cupping. Frank will help you understand any insurance coverage questions. I do reccomend going in relaxed and open minded to Asian cultures.

If Asian herb smells bother you, any authentic spa or clinic will bother you. This is a clinic style setting focused on healing, not a fancy luxury spa that Pampers your ego. To each is own. No business will please each and every customer. Just be open minded and at peace, you will find help here.

This is the worst clinic I've been to. Totally a bad experience for me. The staff has no sense of professionalism. During the history taking, the doctor looks like she doesn't know what she's asking me. We were repeatedly going over my history for half an hour. I was getting tired of answering the same questions over and over again.

But due to respect, I clearly answered all the queries. The acupuncture session was ok. It wasn't that stellar that will make me go back for another one. I'm sure there's a lot of clinics that are WAY better. I wouldn't recommend anyone to spend 170$ for a substandard check up and acupuncture session. This is a waste of money. VERDICT: Not recommended!

Always treated with respect, excellent massage therapist's My Insurance pays for Massage Therapy, through the years they send me diff therapist. Kang Fu therapist are the best.

Are these good reviews legit? I'm having a hard time believing anyone could give this place five stars!? My pain management doc suggested acupressure treatment (I already had acupuncture in the past and decided to try acupressure/massage). This place is run down, not clean, and smelled funny. After the doctor checked my vitals she told me to "empty bladder" and "take shirt off". without even leaving the room to allow me to undress.

She then ripped open a pack of needles and that's when I explained I was there for massage - not acupuncture. She looked over the notes and then stuffed the pack of needles with the rest, even though they were no longer sterile! Not only did she not know what I was there for, we couldn't even communicate! She could barely understand what I was telling her and spoke almost zero English.

She left the room and 15 min later a "massage therapist" came in the room. My massage was the worst ever. It was like he didn't know how to give a massage and just rubbed my back and neck. NO PRESSURE. I had better massages for $20 at the Chinese reflexology place. I left there with no relief. What a joke.

Dr. Cai has been taking care of me for years! She and her staff are very professional and cares about their patients well being. I would go to Kang Fu acupuncture first for any of my ailments. I am sensitive to taking medication and acupuncture/acupressure is a great alternative to medication and dealing with the problem and relieving symptoms. I would suggest to try Kang Fu Acupuncture first!

I have been going to see Dr. Cai for 13 years. She is a miracle worker. She has illuminated my pain countless times. When I first saw her I had injured my elbow and shoulder from pulling a flat bed with several hundred pounds of paper on it. I had been in excruciating pain for over 3 months to the point of not being able to eat or sleep. None of the doctors I had seen were able to help me.

Finally my ortho doc Referred me to Dr. Cai. After my first visit I felt 99% improved. My body had been so tense from the pain that after my appointment I could barely walk because my body was so relaxed. It was amazing. I can't say enough positive things about her. Now she has an assistant named Bing. I can honestly say that Bing is following in Dr. Cai's foot steps. I trust her completely as well.

I have been coming to the Kang Fu Center, on and off, for about 12-15 years. It is an unassuming place, tucked in an area near the Walnut Creek PD. The first thing you notice is the aroma of Chinese herbs. The staff is made up of Drs. Ma and Cai who are a married couple. Their son, Frank, runs the business side of billing and insurance, etc. This is not a fancy place but it is very clean.

What I like about going there is that you can usually always get an appointment when you are aching. Both doctors offer acupuncture which is what I prefer but they offer much more. Your appointment can last an hour or more. Their treatment can relieve your issues right away or take a couple of days

I have been work with the Kang Fu Acupuncture center for at least 15 years. My experience has been very, very favorable. Dr. Cai has treated me for cough relief (totally effective), colds also total resolution of stuffy nose. She also worked with me after a hip replacement and eliminated areas of pain around my knee. Whenever I have an issue with pain, illness or following surgery I always go to see Dr. Cai and the problems are eliminated without the use of invasive western techniques. Dr. Cai is probably the best acupuncturist in the area. Having acupuncture is not painful in anyway and the opportunity to relax and experience deep healing is always helpful and nourishing for body, mind and soul.

I have been a patient since 2010. When I have unresolved issues with pain, I see Dr. Cai for health. In one instance, I had a hypothyroid condition and the medication given by my endocrinologist did not seem to agree with me. I asked Dr. Cai for help. At my six month review by my endocrinologist, he could not find any abnormality. When asked what I did since I had told him that I had trouble with the medication prescribed to me.

I told him that I went the route of acupuncture. Prior to this, I have gone in for knee and lower back problems. I leave pain free and relaxed. I go here not for the ambiance but for the care and proficiency that I receive. Thank you Dr. Cai and staff.

Tucked in downtown WC, straightforward cozy office with several treatment rooms, Chinese family operated and professional. I've been going for a year now off and on, getting complete treatments for a steal with only Cigna co-pay (started with initial $150-200 down, as they had to be sure insurance covered treatments, but they credited back towards co pays after each subsequent visit.took the risk to trust them.glad I did!).

I had rather bad pain in my hips from an injury that persisted from the year prior. Completed about four visits and pain was gone.amazing considering I had suffered for a whole year, trying to relieve the pain by reducing exercise, doing yoga, receiving chiropractic, etc! I go back periodically for maintenance. I think acupuncture is the only way to go for maintaining your body and health.

Note that the Elder parents are first generation, a bit difficult to communicate with, but they're sincere and knowledgable. True Acupuncturists. Business is run by personable son who is active in WC Lions Club.

After almost 26 months this guy named Frank is calling and texting me about my visit / billing. I never meet him during my office visit. He wanted to come over to my house and go over the billing. Is it normal for health care staff to contact a patient via text regarding there Yelp review? Is this harassment? Has anyone else had Frank from the acupuncture office text them?

I went for several treatments a few years ago and it helped, even though it's very hard to understand what they say because of their Chinese. Even the herb patches I was given had Chinese writing on them, so I had to depend on the verbal instructions. They did help a lot with pain. I returned in 2015 for help with leg pain after I fell on my knee.

The first visit went very well i.e. the injured leg felt great. However, I had a lot of pain in my other leg that kept me awake at night for three nights! When I returned, the woman treated the other leg and, although it feels better, she also left a pretty large bruise. I cancelled the third appointment and will think twice before I return again. Nice people and I think they really know acupuncture, but bruising shouldn't add to the problem.

I wish I could give them 0 stars! They said, "We accept BCBS and we'll bill your insurance company." They accepted the co-pay. All appeared good. Then I receive a bill says that I need to call my insurance company. I called to learn they are not covered. Plus they are even in the discount program. Any company starts their relationships with a customer / client based on lies is not the type of company any of us would be working with let alone giving them our money. STAY AWAY!