Yoga Shack

This is my favourite yoga studio in London. The instructors bring their own flavour and make every class unique. Always a warm and welcoming vibe. Lots to challenge even advanced yogis! Love it.

Agrees with everyone that the instructors are nice but the system is terrible. Customer service is nonexistent. The website currently isn't working for me. I can't reserve classes even though I have an unlimited pass for the next month. And since no one's there to answer the phone, and their policy only allows for online reservations (i.e. you can't reserve in person) there's nothing I can do except wait for them to answer my email, which usually takes several business days.

Going there was a strange experience. Small change room with no lockers so I was unable to actually change there at the end.went home in sweaty clothes. Although taping out the map space would be a good idea most of my neighbors were too close with the 6 inches between mats. They were on my mat, sweated on my mat and I had to be careful (as a tall person) not to kick the neighbor behind.

I also suspect the ventilation for hot yoga is nonexistent. The instructor did not create any modifications or check in on form for anyone- likely as a) the instructors do not seem to be incredibly knowledgeable about the body and b) there were approximately 30 people shoved into a room the size of a living room. I have been in other much better yoga studios in town (Goodlife's new one is state of the art with proper air exchange downtown). I have never walked out of a yoga class angry but unfortunately that was the case with Yoga Shack. So much for the inner calm.

I love this place. I wish they had more non-heated options but really enjoy the classes nonetheless.

Agree with other reviews. I've been in the customer service business for many years and the owner of this establishment is not a good business person and lacks what I would consider good customer service. Would not recommend this studio and I will not be returning. There are so many studios in the city that treat people with respect and provide amazing customer service! I unfortunately do not find this to be one of them.

I have been going to the Yoga Shack off and on over the years since it opened an in Wortley. I have chatted with the owner over the years and I have received nothing but good communication from her. Herself and her staff has always been nothing but kind and genuine. Has handled issues within my account promptly and effectively. I would recommend both locations! The energy within both locations is very soothing, healing and receiving. xo

I joined Yoga shack recently and while I like the studios and most of the instructors I will not continue with membership. After a couple of weeks of attending classes I asked one of the instructors how I would find out if there were plans for additional beginner and non hot yoga classes. The instructor suggested that I contact the owner by email and stated that feedback from their customers was always welcome.

That evening I sent an email to Lisa, the owner asking a couple questions. To date (one month later) I have never received a reply of any sort. With some frustration I spoke to other members who told me that they had tried to contact her as well and that she hadn't responded to them either. In total I have spoken to 10 people who she has completely ignored.

I am a business owner as well and I can categorically say that if I treated my customers with such little respect that they don't even deserve a reply I would no longer be in business. I have also had some very interesting comments from her instructors suggesting they have the same issues with her. Its unfortunate that this owner represents herself as caring and a part of the community however won't reply or respond in any way to that very community. These actions speak much loader to me and many others as to the type of person running this business.

Polite staff, but the owner is rude, dismissive, and disregards her clients and her employees. Very poor communication skills, Lisa.

I've tried many different yoga studios, and never felt truly welcomed or comfortable at any until I found Yoga Shack, they are inclusive and friendly, allowing even the most beginner students or out of shape moms (me!) to feel safe in their space. I especially enjoyed their pre natal classes and the care and knowledge the teachers gave me when I was pregnant. Kudos to Yoga Shack for creating this wonderful Oasis in London!

Like others have said, Lisa, the owner is frankly a terrible business woman. I had a wonderful experience in all my classes, the teachers were excellent and very helpful but unfortunately not even they can make up for their awful owner. I was hoping to suspend my membership (a very easy and reasonable request with other businesses) and when I reached out to talk to her, I got no response.

I've called the studio and spoken with teachers who say she'll call me back, and still no call. To me, the only option now is to accept the loss of a $200 membership and warn others not to make the same mistake of going to this studio. I don't think she'll ever change based on the other reviews here, but maybe if it begins to impact her bottom line, she'll smarten up.